Service and Support Administration

What is Service and Support Administration?

The Service and Support Administration Department assists individuals and their families to identify needs and obtain the supports necessary to meet those needs based on the available resources. SSAs serve as the primary point of coordination and work closely with the individual, their family, and other staff to develop and implement services that will enable the individual to acquire new skills as they need and prefer.

SSAs are responsible for:

  • Eligibility
  • Assessment
  • Individual Service Planning
  • Monitoring/Coordinating Services
  • Information/Referral
  • Community Residential Supports: Supportive Living/Medicaid Waivers
  • Assist in Provider Selection
Service and Support Administration works with individuals and families to coordinate services to work towards positive outcomes


A developmental disability is defined by federal and state laws as a severe and chronic disability that is attributed to a mental or physical impairment (other than mental illness) that manifests itself before the age of 22. It must be likely to continue indefinitely and results in a substantial limitation in major life activities.

Developmental disabilities are diverse and may be caused by mental or physical impairments. To determine if you or someone you know is eligible for Putnam County Board of DD services and support we must follow the following steps.

1. Provide Proof of Disability.

School, medical, or psychological reports will show proof that a person has a developmental disability. Putnam County Board of DD intake coordinators will help you gather these documents.

2. Visit and Overview.

Once the requested documentation has been received, the intake coordinator will meet with you or your family member. During this meeting they will ask questions and listen to concerns. If the individual is six years or older, they will use state tools to further evaluate eligibility. Abilities in mobility, learning, self-care, self-direction, communication, capacity for independent living and economic self-sufficiency (ages 16 and up only.) will be reviewed. Eligibility redetermination takes place at ages three, six, and 16. This means you or your family member might not always be eligible for services.

3. We will determine eligibility

You will receive a letter telling you if you are eligible or not. If you are eligible, you will be introduced to an SSA and we will help you access the services you need. If you are not found eligible, you have the right to appeal and the agency will try to help you find other services.

Want to find out if you or someone you know is eligible for services?

Call Beth Hempfling at the Putnam County Board of DD 419-523-0107


Offering freedom of choice, our residential supports enable individuals to live in the community. We can coordinate services to help with things like shopping, banking, budgeting, meal preparation, leisure activities, self care, and general supervision. Residential support is coordinated and reviewed by SSA staff.

Family Support Services

Through the Putnam County Board of DD’s Family Support Service program, our goal is to support families in caring for an eligible family member at home and to promote the unity of the family. The program also empowers families by sharing resource information.

“Family” is defined as those whom the individual resides and assumes ongoing care, legal and financial responsibility. “Family” means parent, brother, sister, spouse, son, daughter, grandparent, aunt, uncle, cousin, or guardian of the individual with developmental disabilities and includes the individual developmental disabilities.

Eligible service categories include:

  • Respite Counseling
  • Supervision
  • Special Diets
  • Disposable Diapers
  • Home Modifications
  • Adaptive Equipment
  • Training and Education
Service and Support Administration works with individuals and families to coordinate services to work towards positive outcomes

The SSA Department is also responsible for:

  • Serving as an information and referral contact to respond to questions and requests from individuals in the community regardless of their eligibility for services
  • Provide a 24 hour hotline to report abuse and neglect– Call 419-889-2980 **If a serious medical emergency exists, and/or an individual’s immediate health and welfare is at risk, 911 should be called for immediate assistance.**
  • Assisting in the reporting, review and prevention planning of Major Unusual Incidents, which would include alleged abuse, neglect, or other unusual incidents involving individuals with developmental disabilities

    Investigative Agent

    The Investigative Agent receives and investigates reports involving abuse, neglect, misappropriation, and other issues affecting the health and safety of individuals with developmental disabilities. The Investigative Agent works cooperatively with other county agencies to improve reporting, investigation, prosecution, and community awareness of crimes against persons with disabilities.

    The Investigative Agent also does the following:

    • Collaborates with local law enforcement for investigation of criminal cases.
    • Reviews and monitors unusual incidents affecting health and safety of individuals eligible for services.
    • Prepares quarterly, semi-annual, and annual reports on Major Unusual Incidents(MUI’s) and Unusual Incidents(UI’s).
    • The MUI Investigative Agent works cooperatively with the assigned SSA to ensure the implementation of prevention plans.
    • Provides training to Board employees, provider agencies, law enforcement, and local agencies and groups.
    • All MUI’s are reported to the Ohio Department of Developmental Disabilities.

    Providers and Waiver Services

    A provider is an agency or individual that applies and is approved for certification with the Ohio Department of Developmental Disabilities. We are thankful for our providers who support individuals with developmental disabilities throughout our communities. The local and statewide database is shared with individuals who have developmental disabilities when they are in need of a provider. With help from caregivers and family, they will interview and choose the provider they want.

    Waiver Services

    Residential and waiver services are available along with contractual agreements with certified providers. Services vary on the individual’s choice and needs. They may range from a few hours a week to 24/7. Our goal is to create living situations that are successful in meeting an individual’s current needs, as well as helping them reach their goals.